…and here are our finalists

The Binge Box

Based in Barnstaple Devon, The Binge Box has grown from a kitchen start up to a shop in Barnstaple  and a mobile unit  - all in four years!  

One of the key focuses for the team at The Binge Box is staff skills development to help enhance the customer experience and this includes training on customer service, first aid, Level 3 hygiene, and food intolerances, with sessions conducted via online workshops to cover all stores.  To improve the experience for every single customer there’s also a big focus on ensuring customers with additional needs have the right access to the shop.   

When visiting the shop the judging panel found the staff were very friendly, had good product knowledge and there was a good selection of products to choose from.  

The Old Store Norfolk

A family run bakery based in Snettisham Norfolk was established by the owners with one specific feeling ‘the love of all things bread’. This translates across to the enhanced customer experience.  The team have extensive knowledge of the product range which includes sourdough bread made using locally sourced flour and the busy shop and front of house café both have a great look and feel, making it a very positive and enjoyable shopping experience. 

The judging team found that the staff are trained to a high-level and that enables them to convey confidently their extensive product knowledge to customers. This all accompanied by a smile and warm, happy relationship with every single customer that walks through the door. All in all a highly pleasurable experience with great product knowledge especially regarding allergens.